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      <image:title>Words of the Wise - A Five-Way Test for When Higher Education Leaders Should Speak - “Sometimes silence is necessary, but so is honesty. The key is having the right people in the room to evaluate both.”</image:title>
      <image:caption>Brande Smith, higher education attorney and chair of the higher education practice group at DownsAaron and former senior counsel at the University of Florida.</image:caption>
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      <image:title>Words of the Wise - A Five-Way Test for When Higher Education Leaders Should Speak - “A good story is going to come out, and a good reporter is going to follow it to the end. It can be very disarming to go to a reporter and say, ‘Here is everything.’ Oftentimes, a communications leader is successful based on what didn’t happen.”</image:title>
      <image:caption>Phil Weiler, immediate past vice president of marketing and communications at Washington State University</image:caption>
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      <image:title>Words of the Wise - A Five-Way Test for When Higher Education Leaders Should Speak - “There are ways to communicate beyond emails, press releases, texts and tweets. A little more retail communication – getting out on the road, having a clear message and talking with people directly – works. It helps people feel informed and heard, and it satisfies the two essential components of good communication: speaking and listening.”</image:title>
      <image:caption>Randy Goin Jr., deputy chancellor at Pennsylvania’s State System of Higher Education .</image:caption>
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